FAQ
Shipping
Please find our current shipping info at this link.
Our apologies but we have suspended our international shipping as of May 2026.
Kent, Ohio, USA.
Our Locations
3 physical store locations in Ohio:
#1 KENT OHIO: 152 East Main Street, Downtown Kent, Ohio 44240
#2 CHAGRIN FALLS OHIO: 12 N. Main Street, Chagrin Falls, Ohio 44022
Get Directions to Chagrin Falls
#3 NOW OPEN: MEDINA OHIO: 101 Public Square, Medina, Ohio 44256
Please find our current store hours at this link.
Here is the contact information for each of our stores:
Off the Wagon Kent
152 E. Main Street, Kent OH 44240 330-474-1330
kent@offthewagonshop.com
Off the Wagon Chagrin Falls
12 N. Main Street, Chagrin Falls OH 44022 330-552-4189
chagrin-falls@offthewagonshop.com
Off the Wagon Medina
101 Public Square, Medina OH 44256 236-343-0471
medina@offthewagonshop.com
Off the Wagon Shipping Department
hello@offthewagonshop.com
*NOTE: The stores will not be able to answer questions regarding online ordering. We check our email (hello@offthewagonshop.com) before shipping out order, so please email any corrections. Thanks!
KENT: There are meters in front of our store that take coins (except pennies) and Credit cards. Rate is $1/ hr, but you can just put in 25 cents if you only need 15 minutes. FREE parking after 5pm and on WEEKENDS. The new Parking deck is open on Depyster. It is very close to our store. Kent Parking Map.
CHAGRIN FALLS: There are free parking lots behind our building and on the street in front of us. We have a few free spots for parking right behind our store and our entrances are both in the front and in the rear.
MEDINA: There are free parking spots in the lot next to and behind us plus free street parking. Additionally , one block away from us is a free parking deck, (the Courhouse Parking Garage or the County Ad. Building Lot are very close to us-Medina Parking Map )
We are closed the following days:
EASTER
THANKSGIVING DAY
CHRISTMAS Dec 25
NEW YEARS Jan 1
We occasionally have different hours on:
Memorial Day
July 4th
We keep our google hours up to date.
Check hours for:
Kent location, Chagrin Fall location, Medina location
Other FAQs
Unless you are ordering for local pickup, we are asking all customers to order through the website please. Kent Local pickup customers may call 330-474-1330.
Generally yes.
However, many items on the website are not in the stores. The stores also have a lot larger mix of inventory, especially for these categories:
kid's toys
diy Arts and Crafts
games and puzzles
science toys
outdoor toys
plush
Fidgets
Nee Dohs, Taba, Slime, Etc.
Books
The website tends to have a lot more of the funny, quirky items as that is what people tend to buy online.
To find out if a store has a particular product, you can contact the stores directly OR feel free to email us at hello@offthewagonshop.com and we will be happy to let you know which stores carry the item(s).
Yes, and we have been carrying NeeDoh for a very long time. Stock status as of 5/2026 varies as orders come in and sell out quickly. Some of the items are online and you can check the local store status for each item in the detailed description. No NeeDoh will be sold on our website for the near future or until supply is more plentiful.
We only sell Jellycat in our Kent location, and to find out the variety it is best to give them a call. 330-474-1330
Yes, we have them. They are in and out of stock quickly (May/June 2026). Please call the store for current stock status.
Yes, we have them. They are in and out of stock quickly (May/June 2026). Please call the store for the current stock status.
Items carried: Squishy Dumplings (glitter and more), Huge Squishy Butter, Many more, plus a selection of sugar squishies.
We try to keep these in stock at all times, but honestly, it has been a little difficult this year due to the demand. Nonetheless, we have them coming in on a very regular basis = a least a few shipments a week per store between these and the NeeDohs.
We generally do not post new shipments on social media because they fly out the door before people make it to the store. However, if we receive a large shipment, we will post that.
Yes, in all three locations we have some Magna Tiles, but the best selection is at our Chagrin Falls location.
2 methods:
1. In each item's detailed product description there is a section called "Check Ohio In-Store Availability". Open that section and it will show you the stock status for each of our store locations. Please note that an item OUT of STOCK online does NOT mean it is out of stock in the physical store locations.
2. Call the store and talk to an employee. Our phone numbers are listed on our "About Us" page.
Please note that our online inventory may differ from our in-store inventory. But if it is available online we can always transfer it to a store for in store pick up.
The brick and mortar stores have a larger variety of toys, plushies, games, etc than what we have listed online.
Thanks!
For employment opportunities at our brick & mortar locations, please refer to the Employment Application section on our website.
We go to these applications first when we have job openings.
Thanks!Off the Wagon
No.
Yes. We accept Visa, MC, Discover, and American Express.
Sorry, not at this time.
Only as a donation.
Unfortunately, we do not provide print catalogs. Check out our online catalog!
No. We only purchase new toys from manufacturers or makers that are set up for wholesale. Thanks
Each item's detail page under the "Sold Out" button is a link that says "Notify me when this item is back in stock!". Click on that and add your email and you will be notified by email when new stock arrives.