Shipping & Returns

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USA SHIPPING (shipping from Kent Ohio)*

PRIORITY = 24 HOUR SHIPPING (we pack and ship w/in 24 hours) Monday - Friday (or same day if you order by NOON EST).

Shipping Type # Transit Days (not including Sat/Sun) Price
Economy  5-10 business days (estimated) $5.99
UPS GROUND Order by December 18th  NOON EST for December 25th Delivery.  --- ( YES this is the same as UPS Priority because we are all caught up right now.   I would suggest saving $5 and selecting this method rather than Priority)   Otherwise:  3-8 business days (estimated) $10.99
UPS PRIORITY* GROUND Order by December 18th NOON for December 25th Delivery.   Otherwise:  3-5 business days   $15.99
UPS PRIORITY* 2-Day  Order by December 20th NOON EST for December 25th delivery.   Otherwise:  2 business days $27.99-29.99

 

*OUR PRIORITY orders ship out within 24 hours of ordering (or Same day if you order by NOON EST Monday-Friday).

We typically ship economy and ground orders out in 1 to 3 days. 

Business days = Mon - Friday (not including holidays)

*Continental USA (see below for Hawaii, Alaska, Etc)

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Use this map to see how long packages take to arrive after we ship them out.

International orders:

We use Glopal / Webinterpret to ship our international orders.  The international orders first go to Folcroft PA and then are forwarded to the international address.  Shipping could take 2 week - 6 weeks.  

Once your order ships from us it goes to Folcroft PA, USA to the Glopal / Webinterpret hub where it is then forwarded on internationally.   The tracking number you receive initially is for arrival in Folcroft PA.  To receive your international tracking number please email us at offwagon@gmail.com.

Customs Charges are not included in the shipping prices.  We do not pay Customs fees. 

Alaska / Hawaii / Virgin Island / USA Non-Continental:

Shipping Type # Transit Days (not including Sat/Sun) Price
Economy USPS 5-15 business days (estimated) $8.99
PRIORITY USPS POSTAL SVC 3-8 business days (estimated) $14.99

*OUR PRIORITY orders ship out within 24 hours of ordering (or Same day if you order by NOON EST Monday-Friday).

We typically ship economy and ground orders out in 1 to 3 days. 

Business days = Mon - Friday (not including holidays)

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RETURNS and Refunds:

If you wish to return items or your entire order, we will deduct from your refund the shipping charges from your order.

Items must be in new unopened condition

You have 30 days to return items.

Holiday ordering:  For items ordered between Oct. 1st and Dec. 31st, You have until 1/31/2024 to return your items for a refund.

Returns and refunds will be processed within 7 days of receipt of the items.

Send returns to (include an order number/ packing slip/ plus your name and address) : 

Off the Wagon Shop, Attn. Returns, 425 Gougler Avenue, Kent, OH 44240

No returns on Plush (stuffed animals)

REFUNDS:   

If we make an error or the tracking indicates an issue that is our fault please contact us about the issues and we will research and refund you where appropriate.  offwagon@gmail.com

Package didn't arrive:

Should the package arrive and is marked delivered by your carrier, please contact your carrier about a possible incorrect delivery.  We often find these packages show up within a few days of being marked "delivered".  We can assist should you have difficulty.   Note: if the package is marked "delivered" then we are not responsible for the package at that point, but are happy to assist in trying to locate it.