Shipping & Returns
Off the Wagon Shop began as one brick-and-mortar store in Kent, Ohio. Now, we’ve grown to three stores and a warehouse, all in Northeast Ohio. Our small but mighty team of Midwest weirdos has shipped over 88,000 orders since 2011!
USA SHIPPING (shipping from Kent Ohio)*
PRIORITY = 24 HOUR SHIPPING (we pack and ship w/in 24 hours) Monday - Friday (or same day if you order by NOON EST).
| Shipping Type | Estimated Packaging Time | Estimated Transit Time | Price |
| Economy | 1–3 business days | 5-10 business days | $5.99 |
| UPS Ground | 1–3 business days | 3-8 business days | $10.99 |
| UPS Priority Ground* | 24 hours or less | 3-5 business days | $15.99 |
| UPS Priority 2-Day* | 24 hours or less | 2 business days | $27.99-29.99 |
*Our PRIORITY orders are packed and shipped within 24 hours of ordering, Monday – Friday.
Non–priority economy and ground orders are packed and shipped within one to three business days.
Business days = Monday – Friday (not including holidays)
Alaska / Hawaii / Virgin Island / USA Non-Continental:
| Shipping Type | Estimated Packaging Time | Estimated Transit Time | Price |
| Economy AK/HI/VI/PR | 1–3 business days | 4–6 business days. | $10.99 |
| Priority AK/HI/VI/PR | 24 hours or less | 4–6 business days. | $14.99 |
*Our PRIORITY orders are packed and shipped within 24 hours of ordering, Monday – Friday.
Non–priority economy orders are packed and shipped within one to three business days.
Business days = Monday – Friday (not including holidays)
International orders:
International shipping is currently unavailable. We’ll tell our giant rubber chicken to get on that.
Returns and Refunds:
Unopened items may be returned within 30 days. Returns will be processed within seven days of receipt of the items. Off the Wagon does not accept returns for plush/stuffed animals.
Wondering if holiday gifts/other items can be returned? Yes, we accept returns on items ordered within the holiday season (October 1st – December 31) if they are returned before January 31.
Send returns to (include an order number/ packing slip/ plus your name and address):
Off the Wagon Shop, Attn. Returns, 425 Gougler Avenue, Kent, OH 44240
Shipping charges for your order/item will not be refunded.
REFUNDS:
If there is an error with your order and you would like to request a refund, please email us at hello@offthewagonshop.com. We will research your issue and refund you when appropriate. Please note that we are no longer responsible for items marked “delivered.”
If a package is marked "delivered" but seems to be missing, we recommend the following: First, check the detailed tracking information. It will provide you with the location of the package and sometimes provides an image. Occasionally, the delivery person leaves the package in an odd spot. Second, wait a day or two. Oftentimes in these situations, the package shows up a day or two after it was marked delivered. Third, contact your local carrier and ask about the missing package. The local carriers have the most information about packages they are delivering. Finally, contact us if you are still unable to locate the package. We can help with requesting a refund from the carrier if a package is missing or damaged en route.